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GDPR Policy

 

Welcome to Havenluzio(Hereinafter Referred To As "We") online store. We value transparency and responsibility in the handling of personal information and are committed to managing data in a careful, secure, and accountable manner. This GDPR policy explains how personal information is handled, the principles we follow, and the rights available to you.

1. Scope Of This Policy

This policy applies to personal information collected and processed when you access or use our online store, including browsing, placing orders, communicating with us, and receiving customer support. All services covered by this policy are provided through online channels only.

2. Core Data Processing Principles

We process personal information based on the following principles.

  • Data is handled in a lawful, fair, and transparent manner.
  • Information is collected for specific and clear purposes.
  • Only data relevant to the intended purpose is used.
  • Reasonable steps are taken to ensure data accuracy and security.

3. Purposes Of Data Use

Personal information may be used for the purposes outlined below.

  • Processing orders and delivering requested services.
  • Managing communications related to orders and customer support.
  • Ensuring the stability and security of website operations.
  • Improving website functionality and overall user experience.

4. Legal Basis For Processing Under GDPR

We process personal information in line with GDPR principles based on the following lawful bases.

  • Performance of a contract: To complete transactions and provide purchased services.
  • Explicit consent: For communications where you have clearly agreed.
  • Compliance with obligations: For tax, accounting, and record keeping purposes.
  • Legitimate interests: To enhance service quality, maintain system security, and prevent misuse.

5. Data Retention And Protection

Personal information is retained only for as long as necessary to fulfill its intended purpose. Appropriate technical and organizational measures are used to protect data against unauthorized access, loss, or improper use.

6. Your Rights Regarding Personal Information

You have the right to request access to, correction of, or deletion of your personal information. You may also withdraw previously given consent where applicable. Requests can be submitted using the contact details provided below.

7. Policy Updates

This GDPR policy may be updated from time to time to reflect operational or service changes. Any revisions will be posted on this page and take effect immediately. We recommend reviewing this policy periodically.

Contact Us

Contact address: 354 Sandy Bluff Road, Green Sea, SC 29545-5160, United States
Customer service phone: +1 (917) 284-7754
Customer service email: care@havenluzio.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)