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Purchase And Payment Process

 

Welcome to Havenluzio(Hereinafter Referred To As "We") online store. This purchase and payment process is provided to help you clearly understand each step from placing an order to completing payment. It applies to all transactions completed through our online store.

1. Product Selection And Order Placement

You may browse product details on our website, including descriptions, specifications, and pricing. After confirming your selection, you can add items to your shopping cart and proceed to the checkout page. Please carefully review the product quantity and order details before submission.

2. Order Information Confirmation

Before submitting your order, you will be guided to provide or confirm the following information.

  • Recipient name and contact details.
  • Delivery address.
  • Order item details and total amount.

Please ensure all information provided is accurate to allow smooth order processing.

3. Payment Methods And Payment Steps

After confirming your order details, you may follow the on page instructions to select an available payment method and complete payment.

  • The payable amount is based on the order summary displayed at checkout.
  • All listed product prices already include applicable taxes and required fees.
  • Once payment is successfully completed, an order record will be generated and a confirmation notification will be sent.

Please ensure a stable network connection during payment to avoid interruptions.

4. Order Processing After Payment

After payment confirmation.

  • Your order will enter the processing stage.
  • Orders are prepared and reviewed in sequence.
  • Order status updates will be communicated using your provided contact information.

If payment is not successfully completed, the order will not proceed to processing, and you may attempt payment again.

5. Payment Security

We place importance on transaction security and apply reasonable measures to support a stable and reliable payment process. Please safeguard your personal account information to reduce potential risks.

6. Handling Of Payment Issues

If you experience any issues during purchase or payment, including payment failure, duplicate charges, or abnormal order status, please contact our customer service team for assistance.

Contact Us

Contact address: 354 Sandy Bluff Road, Green Sea, SC 29545-5160, United States
Customer service phone: +1 (917) 284-7754
Customer service email: care@havenluzio.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)