Privacy Policy
Welcome to Havenluzio(Hereinafter Referred To As "We") online store. We place great importance on your privacy and personal information and are committed to handling relevant information in a transparent, careful, and reasonable manner. This privacy policy explains how we collect, use, store, and protect your information, as well as the rights available to you.
1. Scope Of This Policy
This privacy policy applies to personal information processing activities that occur when you use our online store, including but not limited to visiting the website, browsing products, placing orders, communicating with us, and receiving after sales support. This policy applies only to online services directly operated and managed by us.
2. Information Collection And Cookies
When you use our website, we may collect necessary information through technical methods such as Cookies. Cookies are mainly used to support normal website operation, remember your preference settings, and improve overall user experience. Cookies are used on a reasonable and necessary basis.
3. Use Of Information And Sharing
The information we collect is primarily used for the following purposes.
- Processing your orders and providing related services.
- Responding to your inquiries, requests, or after sales communications.
- Maintaining website functionality, security, and stability.
- Improving overall user experience.
We do not use your personal information for purposes unrelated to those listed above, and we do not share your information in unnecessary ways without your awareness.
4. Data Storage And Cookies Authorization
Your personal information is stored in a secure environment and retained only for a reasonable period necessary to fulfill the stated purposes. Cookies are used with your awareness. You may manage or adjust Cookies preferences through your browser settings. Please note that limiting Cookies may affect certain website functions.
5. Your Rights
You have the following rights regarding your personal information.
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of relevant information within a reasonable scope.
- Withdraw consent or authorization you previously provided.
If you wish to exercise any of these rights, please contact us using the details provided at the end of this policy.
6. Legal Basis For Data Processing Under GDPR Policy
We process personal information based on the principles of the GDPR policy and rely on the following lawful bases.
- Performance of a contract: Processing orders and providing the services you have purchased.
- Explicit consent: Used for newsletter subscriptions and related communications where you have voluntarily agreed.
- Compliance with legal obligations: For tax, accounting, and necessary regulatory purposes.
- Legitimate interests: Improving user experience and preventing fraud or improper activities.
7. Policy Updates
We may update this privacy policy from time to time based on operational needs. Any updated version will be published on this page and will take effect immediately. We recommend reviewing this policy periodically for the latest information.
Contact Us
Contact address: 354 Sandy Bluff Road, Green Sea, SC 29545-5160, United States
Customer service phone: +1 (917) 284-7754
Customer service email: care@havenluzio.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)