Refund Policy

 

Welcome to Havenluzio(Hereinafter Referred To As "We") online store. This refund policy explains how refunds are handled, the applicable situations, and the general processing timeline. It is designed to provide clear guidance for orders placed through our online store.

1. Scope Of Refunds

Refunds may be issued when an order is cancelled in accordance with our cancellation rules, when a return request has been approved, or when a verified issue occurs during order processing or fulfillment. Each refund request is reviewed individually based on order status and provided information.

2. Submitting A Refund Request

If you wish to request a refund, please contact us using the contact details listed below and include the following information.

• Order number.
• Payment confirmation or transaction record.
• A brief description of the refund reason.

Our customer service team will review your request and notify you of the outcome once processing is completed.

3. Refund Method

Approved refunds are issued using the same payment method originally used for the purchase.

• Refunds are returned to the original bank card, including Visa or MasterCard.
• Refunds cannot be redirected to alternative payment methods.

4. Refund Processing Time

Once a refund has been approved.

• The refund is typically processed within 1 to 5 business days.
• The actual time required for the funds to appear depends on the processing speed of the card issuing institution.

If the refund has not been received after this period, please contact us so we can assist with further verification.

5. Partial Refund Situations

In certain cases, only part of an order may qualify for a refund. When this occurs, the refunded amount will reflect only the approved portion, and details will be communicated during the review process.

6. Additional Information

Refund decisions are based on order records and verification results. We recommend retaining all order and payment related documentation until the refund process has been fully completed.

Contact Us

Contact address: 354 Sandy Bluff Road, Green Sea, SC 29545-5160, United States
Customer service phone: +1 (917) 284-7754
Customer service email: care@havenluzio.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)